Returns & Exchanges

At Mogwai Official Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all items in their original condition. Whether you need a different size or a full refund, our team is dedicated to making the process as smooth as possible.

Return Process

• 1.
  Initiate Your Request

  Log in to your account or visit our returns portal with your order number and email address to select the items you wish to return.

• 2.
  Print Shipping Label

  Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.

• 3.
  Package and Ship

  Securely pack your items in their original packaging and drop the parcel off at any authorized carrier location within 7 days of receiving your label.

• 4.
  Receive Refund or Exchange

  After our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your exchange within 3-5 business days.